ACTIVE Refund is an opt-in offer (only available at point of purchase) that enables you to purchase coverage for the total cost of your registration. If you are unable to attend the Nike Melbourne Marathon Festival for any reason, you may contact ACTIVE Support to file a refund request and receive compensation.
HOW TO PURCHASE REGISTRATION PROTECTION
ACTIVE Refund can only be purchased during registration, please follow the prompts when registering and add ACTIVE Refund to cart as an additional item with your Nike Melbourne Marathon event registration.
TO SUBMIT A REQUEST
Participants who purchased ACTIVE Refund can use this link, refund.active.com/event, to submit refund requests, view the terms and conditions, and contact ACTIVE Support. Please note all refund request must be submitted at least 48 hours prior to the event date.
FAQ’s
Follow the instructions in the ACTIVE Refund email you received shortly after registering or visit refund.active.com/event
The ACTIVE Refund terms and conditions can be viewed at refund.active.com/event
No, any requests submitted due to event cancellation, postponement, or transformation to a virtual event are only eligible to receive a reimbursement of the ACTIVE Refund fee paid. The registration fee will not be refunded by ACTIVE Refund. To receive a reimbursement of the ACTIVE Refund fee, the participant should submit a request or contact [email protected] no later than 48 hours after the activity date.
Contact the active.com participant support team at [email protected] or visit refund.active.com/event
Refund requests must be submitted no later than midnight forty-eight (48) hours prior to the activity start date.
No, ACTIVE Refund can only be purchased during registration.
No, ACTIVE Refund is strictly for participants that purchase it and for the category registered. It will not cover a transferred registration.
