FAQs

Got a question for us? Maybe somebody else has already asked us! We’ve compiled a list of our most frequently asked questions below for you to check before you get in touch with us about your query.

Registrations

When do registrations open and close?
Registrations for the 2017 Medibank Melbourne Marathon are now open. Registrations will close at 12pm on Saturday October 14th.

What do I get for my entry Fee?
Please visit the Entry Fees & Inclusions section relevant to your event:

VIR Packages
Marathon – Entry Fees & Inclusions
Half Marathon – Entry Fees & Inclusions
10km Run – Entry Fees & Inclusions
5.7km – Entry Fees & Inclusions
3km Walk – Entry Fees & Inclusions

Is the course Wheelchair friendly?
The 42km Marathon and 3km Walk are both wheelchair friendly. Unfortunately no other event distances have wheelchair friendly courses. Please note, if you wish to participate in a Sports Wheelchair, you are required to enter the Wheelchair Marathon which starts at 7:55am. If you will be competing in a standard wheelchair then please register in the 42km Marathon which starts at 7:00am.

Is the Melbourne Marathon an AIMS Certified event?
The 2017 Medibank Melbourne Marathon is AIMS Certified. To view the AIMS Calendar, please click here.

I accidentally entered the wrong details on my application
If you need to change your registration details, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Edit Registration Information.’ If you need to update your email address, please email enquiries@melbournemarathon.com.au

I have lost or never received my confirmation email, can I have it resent?
Please ensure you have checked your junk/spam folder for your confirmation email. If you can still not locate it, please email enquiries@melbournemarathon.com.au and request to have your confirmation email resent.

How do I withdraw from the event and receive a refund?
Withdrawals can be made online up until 11:59pm Monday September 4, 2017.  Please see our Withdrawal page for cancellation fees. After the above date there will be no refunds issued. When an entrant registers, they agree to the below terms and conditions;

  1. I acknowledge that my entry fee is not refundable except in accordance with this paragraph and paragraph 21(a) below. I understand that if I do not wish to participate in the Event, I must fill in and submit to IMG the official Event withdrawal form that is available on the Event website (www.melbournemarathon.com.au), return to IMG my race bib and timing chip device, and I agree I will not transfer my race bib and/or timing chip device to any third party. I understand that if I withdraw from the Event up to and until 11:59pm Monday September 4, 2017, there is a cancellation fee that applies…and should I withdraw from 12.00am on Tuesday, September 5, 2017 onwards for any reason (including, but not limited to, medical reasons), there is no refund of any portion of my entry fee.

Can my friend take my entry if I can no longer compete?
As stated in the registration terms and conditions, under no circumstance are you permitted to give your bib to another person. Name changes are strictly not permitted. If you cannot compete in the event, you must complete a Withdraw Application Form to withdraw from the event.

If I withdraw, what do I do with my Race Pack?
If you withdraw from an event, please mail your race pack back to us by writing ‘Return to Sender’ on the front and ‘Withdrawn’ on the back.

Do I need to wear my bib while on course?
You must wear your assigned race bib only. Entries are not transferable and you must not wear another runner’s race bib during the event.  Any transgression will result in a disqualification.

How can I upgrade or downgrade my Event?
Event upgrades and downgrades can be made online up until 11:59pm Monday September 4, 2017. After this date, any event changes must be made at the Race Week Office. Please be aware that you cannot downgrade into a sold out event. For further information, please see the Event Changes page.

If I change my event, what do I do with my current Race Pack?
If you have already received your Race Pack in the mail, please bring your Race Pack to the Race Week Office to exchange when completing an Event Change.

Can I fundraise for a Charity not listed on the Medibank Melbourne Marathon Website?
You are more than welcome to fundraise for any charity you wish. We recommend setting up your fundraising page through our Fundraising partner, GoFundraise.

How can I apply for a preferred start?
To apply for a priority/preferred start please visit the Preferred Starts section relevant to your event:
Marathon – Preferred Start Info
Half Marathon – Preferred Start Info
The cut-off date for preferred start applications is Monday September 18, 2017

What are the pacer groups in 2017?

Marathon 2:50, 3:00, 3:10, 3:20, 3:30, 3:40, 3:50, 4:00, 4:10, 4:20, 4:30
Half Marathon 1:30, 1:35, 1:40, 1:45, 1:50, 2:00, 2:10, 2:20

How do I apply to become a pacer?
To apply for a Pacer position, please visit the relevant Pacers information:
Marathon Page – Pacers
Half Marathon Page – Pacers

What are Wave Starts and can I change my Wave?
In the 10km and 5.7km Runs, we have introduced two wave starts to reduce the congestion at the start line. The first wave will start, followed shortly after by the second wave.

You are permitted to change your wave if the wave you wish to enter has not sold out and still has available positions. If you wish to change your wave start, please click here to submit an Event Change form online.

I’ve already registered but I want to join a team.
If you wish to join a team, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Join a Team.’

I’ve lost my team password.
If you are the Team Captain and have lost your team password, please email enquiries@melbournemarathon.com.au and we will organise a password reset. If you are not the Team Captain, please contact the relevant Team Captain for assistance.

How many people can I have in a team?
You can have as many team members as you wish, entered into any event. You must have a minimum of 5 team members registered in the same event to be eligible for team prizes.

How do I register a team?
If you wish to create a team, you can do so during the registration process. There will be a section on Teams, which will prompt you to answer the required questions.

If you wish to create a team but not participant in the event, please email enquiries@melbournemarathon.com.au to have the team set up manually. (This can take up to 48 hours)

What do I do if the Event Sells Out?
Once an event sells out, no more positions will be made available online. If an event sells out and there are withdrawals from the event, the vacant positions will be made available at the Race Week Office.

How do I register as a Carer?
To register as a Carer for a person in need of assistance in this year’s Medibank Melbourne Marathon Festival, please click here to complete the carers application.

Please note, once you have applied to be a carer you will be eligible to collect a Carers Bib from the race week office during opening hours. Please note all carers bibs will be distributed from the ‘Enquires’ window outside gate 2. Unfortunately no carers bibs can be mailed out however a friend or family member can certainly collect a bib on your behalf.


Race Week

Where is the Race Week Office?
The Race Week Office will be located on the external concourse of the MCG between Gates 1 & 2.

What is in my Race Pack?
Your Race Pack will include: Race Information Booklet, Race Bib with attached timing chip and Safety Pins. Please note Competitor Gifts are to be collected from the MCG during Race Week Office hours or on Race Day after your event.

When will my Race Pack be sent?
Please note race pack distribution will begin in September. If you registered after 5pm Monday July 3rd, you will be required to collect your Race Pack from the Race Week Office.

If you registered before 5pm on Monday July 3rd 2017, your Race Pack will be sent to the address provided on your registration. Race packs are currently in the process of being packed and distributed. Please note with the large number of packs to distribute, packs are sent out in batches which means some participants will get their race pack before others.

All participants should expect to receive their race pack by Wednesday 11th October. If for any reason your race pack does not arrive in the mail you will be required to pick up a replacement pack from the Race Week Office at the MCG. Please see opening hours below. If you cannot make it to Race Week office a friend or family member can collect a replacement pack on your behalf, they will simply need to present your confirmation email with your QR code.

What dates can I collect my pack?
If you registered after 5:00pm Monday July 3rd, Race Pack Collection will be at the Race Week Office.
For opening times, please see the Race Week Office page.

Can someone collect my Race Pack on my behalf?
We recommend entrants collect their own Race Packs. If you need someone to collect your Race Pack on your behalf, they are required to provide us with a copy of your Confirmation Email.

I’ve lost my Race Pack.
If you have lost your Race Pack or it did not arrive due to an incorrect address, you will be required to purchase a replacement pack at the Race Week Office. The cost of a new Race Pack is $20.00.

I think my timing chip has been damaged.
If you believe that your timing chip has been damaged, it is best to pick up a replacement from the Race Week Office during opening hours. Do not bend the chip or leave the chip in areas subject to heat to avoid any damage.

When can I receive my result?
Results will be made available within 48 hours after the event via our Results page.


Course Rules and Restrictions

What are the courses Cut-Off Times?
All distances have as strict course cut off time of 2pm. Cut off times are enforced to ensure the roads are re-opened in accordance with the event permits.

Marathon Runners – There is an alternate route for those participants who cannot run at a sub 5hr Marathon Pace. Participants who are unable to run at a sub 5hr marathon pace on race day should read the slow marathon course details and be aware of how they will be managed to ensure they complete the marathon safely and have their result recorded.

Please click here to view the Alternate Route for 5hr+ Marathon runners.

What Road Closures will be in place for the event?
Information on Road Closures will be made available on the website closer to the event once the finer details have been confirmed. Once confirmed, this information will be updated frequently to ensure that the most up to date and relevant information is provided.

Where can I store my Bike on Race Day?
There are no bike storage facilities in Yarra Park, however there are bike racks located around the MCG for competitors to lock their bikes to. Personal locks will have to be bought by the rider.

Can I run with my dog?
All animals are strictly prohibited from entering any part of the course at any time.

Can I run as a support person for someone who needs assistance?
If you are running to lend a helping hand to someone who is unable to run without you, then please click here to complete a Carers form.

Can I run with a pram?
Prams are only permitted in the 3km Walk.

Can I run with headphones?
We strongly discourage the use of headphones on course. If you do choose to use headphones whilst running, please ensure that you are still able to hear what is happening around you.

Can I have a supporter ride a bike next to me?
No personal support riders or bike riders within the vicinity of runners are permitted on course. It is the responsibility of each athlete while running to ensure that no bikes are on the course near the runners. Any transgression will result in disqualification from the event.

Can I fly a personal drone on course?
The use of any type of drone or unmanned aerial vehicle (UAV) is prohibited at the Event. Any person using a drone or UAV may be disqualified from the Event.


Drink Stations

Where are the drink stations located?

Please click here to view the Marathon drink station locations.
Please click here to view the Half Marathon drink station locations.
Please click here to view the 10km drink station locations.
Please click here to view the 5.7km drink station locations.


What are Personal refreshments?
Personal Refreshments are drinks and food that Marathon participants supply them self to eat and drink at 3 specialised drink stations along the Marathon Course. Click here to learn more.

What drinks will be available?
Water will be provided on course at all drink stations. The sports drink provided on course in 2017 is to be confirmed closer to the event.


Active Feet Expo

How can I book a booth at the expo?
Active Feet Runners Expo exhibitor applications are now open. Please click here for further information or to apply.

What are the Active Feet Runners Expo opening and closing times?

Thursday 12 October 4pm – 6pm
Friday 13 October 9am – 7pm
Saturday 14 October 8am – 3pm
Sunday 15 October 7:30am – 2pm


Who can I contact if my question has still not been answered?
If your question has still not been answered, please email enquiries@melbournemarathon.com.au

 


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