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Got a question for us? Maybe somebody else has already asked us! We’ve compiled a list of our most frequently asked questions below for you to check before you get in touch with us about your query.
When do registrations open and close?
Registrations for the 2018 Medibank Melbourne Marathon Festival are now open & will remain so until Saturday 13th October 2018.
What do I get for my entry Fee?
Please visit the Entry Fees & Inclusions section relevant to your event:
Is the course Wheelchair friendly?
The 42km Marathon and 3km Walk are both wheelchair friendly. Unfortunately no other event distances have wheelchair friendly courses. Please note, if you wish to participate in a Sports Wheelchair, you are required to enter the Wheelchair Marathon which starts at 7:55am. If you will be competing in an unaided standard wheelchair then please register in the 42km Marathon which starts at 7:00am.
Is the Melbourne Marathon an AIMS Certified event?
The 2018 Medibank Melbourne Marathon is AIMS Certified. To view the AIMS Calendar, please click here.
I accidentally entered the wrong details on my application
If you need to change your registration details, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Edit Registration Information.’ If you need to update your email address, please email email@example.com
I have lost or never received my confirmation email, can I have it resent?
Please ensure you have checked your junk/spam folder for your confirmation email. If you can still not locate it, please email firstname.lastname@example.org and request to have your confirmation email resent.
How do I withdraw from the event and receive a refund?
Withdrawals can only be made in person at the race week office after 11:59pm Monday August 13, 2018. After the above date there will be no refunds issued. When an entrant registers, they agree to the below terms and conditions;
Can my friend take my entry if I can no longer compete?
As stated in the registration terms and conditions, under no circumstance are you permitted to give your bib to another person. Name changes are strictly not permitted. If you cannot compete in the event, you must complete a Withdraw Application Form to withdraw from the event.
If I withdraw, what do I do with my Race Bib?
If you withdraw from an event, please mail your race bib back to us by writing ‘Return to Sender’ on the front and ‘Withdrawn’ on the back.
Do I need to wear my Race Bib while on course?
You must wear your assigned race bib only. Entries are not transferable and you must not wear another runner’s race bib during the event. Any transgression will result in a disqualification.
How can I upgrade or downgrade my Event?
Event upgrades and downgrades can be made up until 11:59pm Monday August 13, 2018. After this date, any event changes must be made at the Race Week Office. Please be aware that you cannot downgrade into a sold out event. For further information, please see the Event Changes page.
If I change my event, what do I do with my current Race Bib?
If you have already received your Race Pack in the mail, please bring your Race Bib to the Race Week Office to exchange when completing an Event Change.
Can I fundraise for a Charity not listed on the Medibank Melbourne Marathon Website?
You are more than welcome to fundraise for any charity you wish. We recommend setting up your fundraising page through our Fundraising partner, Everydayhero.
How can I apply for a preferred start?
To apply for a priority/preferred start please visit the Preferred Starts section relevant to your event:
Marathon – Preferred Start Info
Half Marathon – Preferred Start Info
The cut-off date for preferred start applications is Monday September 17, 2018.
What are the pacer groups in 2018?
|Marathon||2:50, 3:00, 3:10, 3:20, 3:30, 3:40, 3:50, 4:00, 4:10, 4:20, 4:30|
|Half Marathon||1:30, 1:35, 1:40, 1:45, 1:50, 2:00, 2:10, 2:20|
What are Wave Starts and can I change my Wave?
In the 10km run, we have introduced two wave starts to reduce the congestion at the start line. The first wave will start, followed shortly after by the second wave.
You are permitted to change your wave if the wave you wish to enter has not sold out and still has available positions. If you wish to change your wave start, please click here to submit an Event Change form online.
I’ve already registered but I want to join a team.
If you wish to join a team, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Join a Team.’
I’ve lost my team password.
If you are the Team Captain and have lost your team password, please email email@example.com and we will organise a password reset. If you are not the Team Captain, please contact the relevant Team Captain for assistance.
How many people can I have in a team?
You can have as many team members as you wish, entered into any event. You must have a minimum of 5 team members registered in the same event to be eligible for team prizes.
How do I register a team?
If you wish to create a team, you can do so during the registration process. There will be a section on Teams, which will prompt you to answer the required questions.
If you wish to create a team but not participant in the event, please email firstname.lastname@example.org to have the team set up manually. (This can take up to 48 hours)
What do I do if the Event Sells Out?
Once an event sells out, no more positions will be made available online. If an event sells out and there are withdrawals from the event, the vacant positions will be made available at the Race Week Office.
How do I register as a Companion?
To register as a Companion for a person in need of assistance in the Medibank Melbourne Marathon Festival, please click here to complete the companion application.
Please note, once you have applied to be a companion you will be eligible to collect a companion bib from the Race Week Office during opening hours. Please note all companion bibs will be distributed from the ‘Enquiries’ window outside Gate 2. Unfortunately no companion bibs can be mailed out however a friend or family member can collect your bib on your behalf.
What are the courses Cut-Off Times?
All distances have as strict course cut off time of 2pm. Cut off times are enforced to ensure the roads are re-opened in accordance with the event permits.
Marathon Runners – There is an alternate route for those participants who will be running at a 5hr+ Marathon Pace. Participants who are unable to run at a sub 5hr marathon pace on race day should read the slow marathon course details and be aware of how they will be managed to ensure they complete the marathon safely and have their result recorded.
Please click here to view the Alternate Route for 5hr+ Marathon runners.
What Road Closures will be in place for the event?
Information on Road Closures will be available here.
Where can I store my Bike on Race Day?
There are no bike storage facilities in Yarra Park, however there are bike racks located around the MCG for competitors to lock their bikes to. Personal locks will have to be bought by the rider.
Can I run with my dog?
All animals are strictly prohibited from entering any part of the course at any time.
Can I run as a support person for someone who needs assistance?
If you are running to lend a helping hand to someone who is unable to run without you, then please click here to complete a Carers form.
Can I run with a pram?
Prams are only permitted in the 3km Walk.
Can I run with headphones?
We strongly discourage the use of headphones on course. If you do choose to use headphones whilst running, please ensure that you are still able to hear what is happening around you.
Can I have a supporter ride a bike next to me?
No personal support riders or bike riders within the vicinity of runners are permitted on course. It is the responsibility of each athlete while running to ensure that no bikes are on the course near the runners. Any transgression will result in disqualification from the event.
Can I fly a personal drone on course?
The use of any type of drone or unmanned aerial vehicle (UAV) is strictly prohibited at the Event. Any person using a drone or UAV may be disqualified from the Event.
Where are the drink stations located?
Please click here to view the Marathon drink station locations.
Please click here to view the Half Marathon drink station locations.
Please click here to view the 10km drink station locations.
Please click here to view the 5.7km drink station locations.
What are Personal refreshments?
Personal Refreshments are drinks and food that Marathon participants supply them self to eat and drink at three specialised drink stations along the Marathon Course. Click here to learn more.
What drinks will be available?
Water will be provided on course at all drink stations along with an Endura sports drink.
What are the Active Feet Runners Expo opening and closing times?
|Thursday 11 October||4pm – 6pm|
|Friday 12 October||9am – 7pm|
|Saturday 13 October||8am – 3pm|
|Sunday 14 October||7:30am – 2pm|
If you purchase an item that does not fit we will offer an exchange for the correct sizing (subject to the availability of stock).
CONDITIONS OF EXCHANGE
Item/s must be returned during the expo at the merchandise store from Thursday 11th – Sunday 14th October. Items must be unworn/unwashed and with labels still attached. Please note exchanges are subject to stock availability.
We do not offer refunds for change of mind.
IF I ORDER THE WRONG SIZE GARMENT CAN I EXCHANGE FOR THE CORRECT SIZE?
Yes we are happy to exchange you item for the correct size if we have the stock available. Item/s must be returned within 21 days of collection & must be returned unworn, unwashed and in otherwise unused condition with all the original labels and tags attached. Please make the exchanges during the expo from Thursday 11th October – Sunday 14th October.
IF I CHANGE MY MIND ABOUT THE ITEM/S I ORDERED CAN I GET A REFUND?
Sorry, we do not offer refunds for change of mind. Please ensure you choose carefully before placing your order.
IS THERE A CUT OFF FOR HAVING MY ORDER POSTED? Yes, your order must be placed before 28th September to ensure we can ship it and have it at your door before Race Day.
IS THERE A FEE FOR POSTING MY ORDER Yes, please see below for our shipping rates:
|Type||Price inc GST|
|Postage within Australia||Standard||$10.00|
|International Postage – New Zealand Only||Standard||$20.00|
|International Postage – Rest of World||Standard||$30.00|
WHEN WILL I RECEIVE MY MERCHANDISE? Shipping of merchandise orders will commence in September. If you have selected the Click&Collect your order can be collected from the Official Merchandise Outlet at the MCG (Richmond) on the external concourse between Gates 1 & 2 from Thursday 11th October to Sunday 14th October.
I PAID FOR LOCAL POSTAGE, HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? We send all local orders with Australia Post so please allow 5 – 7 business days for it to arrive. We will send a shipping notification once your merchandise has been posted. If you haven’t received your order after 7 business days please contact us to obtain your tracking number and find out you the location of your order.
I PAID FOR INTERNATIONAL POSTAGE, HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? Please allow two weeks for your order to arrive. If you haven’t received your order after 14 days please contact us on our enquiries line +613 9864 1118 so we can assist you.
CAN I COLLECT MY ORDER INSTEAD OF HAVING IT POSTED? Yes, and there is no handling fee so it saves you money! Collect orders can be picked up from the Official Merchandise Shop, details below:
Official Merchandise Outlet; MCG External Concourse, outside Gate 2, Brunton Avenue, Richmond.
|Thursday 11th October||8am – 6pm|
|Friday 12th October||8am – 7pm|
|Saturday 13th October||8am – 3pm|
|Sunday 14th October||7am – 2pm|
|MEN’S CLOTHING (CM)||XS||S||M||L||XL||XXL||XXXL|
|WOMEN’S CLOTHING (CM)||XS/8||S/10||M/12||L/14||XL/16||XXL/18|
What is an iTab?
iTab’s are an insert for the medal you will receive by participating in this year’s Medibank Melbourne Marathon Festival. With a personalised engraving of your name (max 30 characters) and your race time, the iTab fits perfectly in to the back of your medal.
Where can I purchase one?
You purchase an iTab during the registration process. If you have already registered and want to purchase one, log back into your registration via the My Events portal and the option will be underneath ‘additional merchandise’.
When will I receive my iTab?
After your event is finished, your race time will be verified and the iTaB will be made and sent out to you by post. Expected delivery is 3-4 weeks after the event (due to shipping from the US).
Who can I contact if my question has still not been answered?
If your question have still not been answered, please email email@example.com
Where is the Race Week Office?
The Race Week Office is located on the external concourse of the MCG between Gates 1 & 2.
What do I need to pick up before Race Day?
If you did not purchase postage with your registration, or registered after July 3rd you will need to collect your Race Bib with attached timing chip and Safety Pins from the Race Week Office. Please note Competitor Gifts are to be collected from the MCG during Race Week Office hours or on Race Day after your event.
When will my Race Bib be sent?
Race bibs will begin being sent out in September. If your race bib has not arrived in the mail and you did register before 11.59pm July 3 2018 and paid the additional $5.50 postage fee, please read the below information before contacting our enquiries line. All participants should expect to receive their race pack by Wednesday 10th October.
Please note race pack distribution will begin in September.
All participants who registered before 11.59pm July 3 2018 (during the Early Bird period) and paid the OPTIONAL $5.50 postage fee should expect to receive their race bib by Wednesday 10th October. If for any reason your race pack does not arrive in the mail you will be required to pick up a replacement pack from the Race Week Office at the MCG. Please see opening hours below. If you cannot make it to Race Week office a friend or family member can collect a replacement pack on your behalf, they will simply need to present your confirmation email with your QR code.
What dates can I collect my bib?
If you registered after 11.59pm July 3 2018, Race Bib Collection will be at the Race Week Office.
For opening times, please see the Race Week Office page.
Can someone collect my Race Bib on my behalf?
We recommend entrants collect their own Race Bibs. If you need someone to collect your Race Bib on your behalf, they are required to provide us with a copy of your Confirmation Email.
I’ve lost my Race Bib.
If you have lost your Race Bib or it did not arrive due to an incorrect address, you will be required to purchase a replacement Race Bib at the Race Week Office. The cost of a new Race Bib is $20.00.
I think my timing chip has been damaged.
If you believe that your timing chip has been damaged, it is best to pick up a replacement Race Bib from the Race Week Office during opening hours. Do not bend the chip or leave the chip in areas subject to heat to avoid any damage.
When can I receive my result?
Results will be made available within 48 hours after the event via our Results page.
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